Request a quote

Frequently Asked Questions

Find clear answers to common questions about our flow meters,
applications, installation, service, and support.

A flow meter measures the rate or total quantity of a liquid, gas, or steam moving through a pipe. The sensing principle depends on the meter technology and the process conditions.

The right choice depends on the fluid, pipe size, flow range, pressure, temperature, required accuracy, installation conditions, output requirements, and budget. Share your process data with our application engineers for a model-specific recommendation.

Please provide the medium, minimum and maximum flow, operating pressure and temperature, pipe material and diameter, connection type, desired output, power supply, and any hazardous-area or material requirements.

Available product families may include electromagnetic, Coriolis, vortex, turbine, thermal, ultrasonic, and positive-displacement meters. Refer to the current product pages and datasheets for model availability.

Meter suitability is technology and model specific. Some technologies are intended mainly for conductive liquids, while others are suited to gases, steam, or a wider range of fluids. Confirm the medium and operating conditions before selection.

Output and communication choices vary by model. Include your control-system requirements in the enquiry so the quotation can confirm the available analog, pulse, alarm, or digital communication options.

Required upstream and downstream straight-pipe lengths depend on the meter technology, model, and nearby disturbances. Follow the model-specific installation manual rather than applying one rule to every meter.

Yes. Orientation can affect whether the measuring tube stays full, whether gas or sediment collects, and how the sensor performs. Follow the flow arrow and the orientation guidance in the applicable manual.

Confirm the rated power supply, terminal assignments, cable type, shielding, and grounding method in the product documentation. Isolate power before wiring and follow site safety procedures.

Accuracy can be influenced by meter sizing, flow profile, installation, fluid properties, operating range, temperature, pressure, vibration, entrained gas, coating, and calibration conditions.

Calibration and documentation options depend on the selected product and order. State your certificate and traceability requirements during quotation so the supplied documentation can be confirmed.

Review the installation, wiring, zero condition, process stability, and configured parameters first. For a formal performance check, follow the model guidance or contact technical support with the meter details and observed readings.

Routine work may include inspecting wiring and grounding, checking for leakage or damage, reviewing diagnostic messages, looking for coating or blockage, and scheduling verification according to the process and site procedures.

Use a cleaning method compatible with the meter design, wetted materials, and process residue. Isolate and depressurize the line first, and follow the product manual and site safety requirements.

Possible causes include air or solids in the line, an incompletely filled pipe, vibration, poor grounding, electrical noise, an unsuitable flow range, disturbed flow, or changing process conditions. Record the symptoms and diagnostics before contacting support.

Include the application data, preferred meter type or model, process connection, materials, output, power supply, quantity, required documentation, delivery destination, and any special inspection or certification needs.

Lead time depends on the model, configuration, quantity, documentation, production schedule, and destination. The expected schedule will be stated in the quotation or order confirmation.

Documents vary with the order and destination. List any commercial, packing, origin, inspection, or other documentation requirements before ordering so availability can be confirmed.

Warranty terms can vary by product and order. Refer to the warranty statement in your quotation or order documentation, or contact support with the model and serial number for confirmation.

Contact the sales or support team before shipping equipment back. The team will confirm the applicable process, return information, and any preparation or decontamination requirements.

Provide the model, serial number, order reference, reason for return, process medium, service history, observed fault, and contact details. Additional safety information may be requested before equipment can be accepted.

Send the model and serial number, application data, installation photos, wiring details, configured parameters, diagnostic messages, current readings, expected readings, and a clear description of when the issue occurs.

Check the relevant product page or contact the team with the exact model and version. Using model-specific documentation helps avoid applying settings or installation guidance from a different product.

Remote troubleshooting may be possible when sufficient installation, configuration, diagnostic, and process information is available. The support team will advise whether further checks or a service evaluation are needed.

Can't find the answer you're looking for?

Our experts are ready to help with your application or product question.

CONTACT US