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Privacy Policy

Effective Date: September 3, 2026  |  Last Updated: September 3, 2026

At MeasFlow (“we,” “us,” or “our”), accessible from https://measflow.com, we are committed to protecting the privacy and personal data of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our industrial flow measurement and process control solutions.

1. Consent

By accessing and using the MeasFlow website, you consent to the collection and use of information in accordance with this Privacy Policy. If you submit an inquiry, request a quotation, or contact our engineering team for flow meter sizing and application recommendations, you expressly consent to our processing of the information you provide for the purposes outlined below.

You may withdraw your consent at any time by contacting us at the email address provided in the Contact section of this policy. Please note that withdrawal of consent may limit our ability to provide technical support, quotations, or application engineering services.

2. Information We Collect

We collect information that is necessary to provide you with accurate flow measurement solutions, technical support, and professional engineering consultation. The types of information we collect include:

2.1 Information You Provide Directly

When you interact with our website—such as requesting a quote, contacting our engineering team, subscribing to technical resources, or registering for product documentation—we may collect:

  • Contact Information: Name, job title, company name, email address, phone number, and business address.
  • Application Data: Process conditions required for flow meter sizing and selection, including measuring medium (liquid, gas, steam, or slurry), pipe size, flow range, operating pressure, temperature, required accuracy, conductivity, viscosity, and other fluid properties.
  • Communication Records: Correspondence, technical inquiries, support tickets, and project requirements shared with our application engineers.
  • Account Information: If you create an account for accessing technical documentation, calibration certificates, or OEM project portals, we collect login credentials and profile preferences.
2.2 Information Collected Automatically

When you visit measflow.com, we automatically collect certain technical information to improve website performance, security, and user experience:

  • Device and Browser Data: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
  • Usage Data: Pages visited, time spent on site, click patterns, download activity (e.g., datasheets, calibration procedures), referral sources, and navigation paths.
  • Geolocation Data: General geographic location derived from your IP address (country/region level) to direct you to appropriate regional support or distributor information.

3. How We Use Your Information

MeasFlow uses the information we collect to engineer, deliver, and support industrial flow measurement solutions. Specifically, we use your information for:

3.1 Providing Engineering Services
  • Application Analysis & Sizing: Our engineers use your process conditions (medium, pipe size, pressure, temperature, flow rate) to recommend the optimal flow meter, mass flow controller, or measurement technology for your specific industrial application.
  • Quotation & Procurement: To prepare and deliver accurate quotations, proforma invoices, and project proposals for flow instrumentation and control systems.
  • Custom Configuration: To configure customized flow meter specifications, including sensor size, liner and electrode materials, process connections, pressure ratings, output signals, communication interfaces, and power supply options.
3.2 Order Fulfillment & Calibration
  • Processing purchase orders, manufacturing schedules, and NIST-traceable calibration certificates.
  • Coordinating shipment, logistics, and export documentation for international deliveries.
  • Providing product serial numbers, warranty registration, and traceability records.
3.3 Technical Support & After-Sales Service
  • Responding to technical support requests, troubleshooting inquiries, and spare parts inquiries.
  • Providing calibration reminders, maintenance schedules, and firmware updates.
  • Managing RMA (Return Merchandise Authorization) processes and repair services.
3.4 Communication & Relationship Management
  • Sending order confirmations, shipping notifications, and project status updates.
  • Distributing technical bulletins, application notes, white papers, and industry-specific measurement guides.
  • Informing you about product launches, technology upgrades, or relevant trade events (with your consent where required by law).
3.5 Website Improvement & Security
  • Analyzing website traffic and user behavior to improve navigation, content relevance, and technical resource accessibility.
  • Detecting and preventing fraudulent activity, unauthorized access, and cybersecurity threats.
  • Ensuring compliance with export control regulations and international trade requirements.

4. Log Files

MeasFlow follows standard industry practices by using log files. These files log visitors when they browse our website—a common procedure for all hosting companies and part of hosting services’ analytics.

The information collected by log files includes:

  • Internet Protocol (IP) addresses
  • Browser type and version
  • Internet Service Provider (ISP)
  • Date and time stamps
  • Referring/exit pages
  • Number of clicks

This information is not linked to any personally identifiable information. The purpose of this data is to analyze trends, administer the site, track users’ movement on the website, and gather broad demographic information for aggregate use. This helps us understand which technical resources (e.g., electromagnetic flow meter datasheets, vortex flow meter sizing guides) are most valuable to our engineering audience.

5. Cookies and Web Beacons

Like most industrial and commercial websites, measflow.com uses “cookies” to store information about visitors’ preferences and the pages they access or visit. This information is used to optimize the user experience by customizing our web page content based on visitors’ browser type and/or other information.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly, including secure login sessions to technical documentation portals and quote request forms.
  • Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. This allows us to improve the presentation of our flow measurement product families (electromagnetic, vortex, Coriolis, thermal mass, ultrasonic, turbine).
  • Functionality Cookies: Enable the website to remember choices you make (such as preferred language or region) to provide enhanced, more personal features.
  • Analytics Cookies: Used to track visitor behavior across the site, helping us identify which application pages (gas flow, liquid flow, steam flow, slurry flow) generate the most engineering inquiries.

You can choose to disable cookies through your individual browser options. However, disabling certain cookies may affect your ability to use quote request tools, access protected technical documentation, or receive region-specific distributor information.

6. Google DoubleClick DART Cookie

Google is one of the third-party vendors on our site. It uses DART cookies to serve ads to our site visitors based upon their visit to measflow.com and other sites on the internet. However, MeasFlow primarily operates as a B2B industrial instrumentation company and does not engage in consumer-targeted advertising.

If we use Google services (such as Google Analytics or Google Ads for industry-specific remarketing), these cookies may be present. Visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL: https://policies.google.com/technologies/ads

To opt out of Google Analytics tracking, you may install the Google Analytics Opt-out Browser Add-on.

7. Third Party Privacy Policies

MeasFlow’s Privacy Policy does not apply to other advertisers, service providers, or external websites that may be linked from our platform. We may engage third-party service providers to perform functions on our behalf, including:

  • Hosting & Infrastructure: Web hosting services, content delivery networks (CDN), and cloud storage providers.
  • Analytics: Google Analytics, Microsoft Clarity, or similar platforms to analyze website performance and user engagement.
  • CRM & Communication: Email service providers and customer relationship management platforms used to manage technical inquiries and project communications.
  • Payment Processing: Secure payment gateways for processing international transactions (where applicable).
  • Logistics & Shipping: Freight forwarders and customs brokers for international instrument delivery.

These third-party service providers have their own privacy policies addressing how they use your information. We encourage you to review the respective Privacy Policies of these providers. MeasFlow does not control, nor do we assume responsibility for, the content, privacy policies, or practices of any third-party sites or services.

We require all third-party processors to maintain appropriate data protection safeguards and to process personal data only in accordance with our instructions and applicable data protection laws.

8. CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. MeasFlow respects these rights and provides the following disclosures:

8.1 Categories of Personal Information Collected

In the preceding 12 months, we may have collected the following categories of personal information:

  • Identifiers (name, email, phone, business address, IP address)
  • Commercial information (purchase history, quotation records, project specifications)
  • Internet or electronic network activity (browsing history, search history, interaction with our website)
  • Professional or employment-related information (job title, company name, industry sector)
  • Inferences drawn from the above to create a profile about preferences and project requirements
8.2 Your CCPA Rights

If you are a California resident, you have the right to:

  • Right to Know: Request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: Request that we delete any personal information about you that we have collected, subject to certain exceptions (such as information necessary to complete a transaction, detect security incidents, or comply with legal obligations).
  • Right to Opt-Out: Request that we do not sell your personal information. MeasFlow does not sell personal information to third parties. We share data only with service providers necessary to fulfill our engineering and commercial obligations.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
8.3 Exercising Your Rights

To exercise your CCPA rights, please contact us using the information in the Contact section below. We will respond within 45 days of receiving a verifiable consumer request. You may make a verifiable consumer request up to two times within a 12-month period.

9. GDPR Data Protection Rights

MeasFlow serves customers in over 50 countries and is committed to complying with the General Data Protection Regulation (GDPR) for individuals within the European Economic Area (EEA) and United Kingdom.

9.1 Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual Necessity: Processing is necessary to fulfill a contract or take steps at your request prior to entering a contract (e.g., preparing a quotation, sizing a flow meter for your application).
  • Legitimate Interests: Processing is necessary for our legitimate interests in providing industrial instrumentation solutions, ensuring network security, and improving our technical services, provided these interests are not overridden by your rights.
  • Consent: Where required by law, we obtain your explicit consent before sending marketing communications or placing non-essential cookies.
  • Legal Obligation: Processing necessary to comply with applicable laws, regulations, or export control requirements.
9.2 Your GDPR Rights

If you are located in the EEA or UK, you have the following data protection rights:

  • Right to Access: Obtain confirmation of whether we process your personal data and request a copy of that data.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no compelling reason for its continued processing.
  • Right to Restrict Processing: Request that we suspend processing of your personal data in certain circumstances.
  • Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Rights Related to Automated Decision-Making: MeasFlow does not engage in automated decision-making or profiling that produces legal effects concerning you.
9.3 International Data Transfers

As a global industrial instrumentation company, your personal data may be transferred to, stored at, or processed in countries outside your country of residence, including countries that may not have equivalent data protection laws. When we transfer personal data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data remains protected.

9.4 Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Active Customer Relationships: Duration of the business relationship plus applicable warranty and calibration service periods.
  • Legal & Regulatory Compliance: As required by tax, accounting, export control, and product traceability regulations (typically 7–10 years for industrial instrumentation records).
  • Marketing Communications: Until you withdraw consent or opt out.
9.5 Exercising Your GDPR Rights

To exercise your GDPR rights, please contact us using the details in the Contact section. We will respond within one month of receiving your request. You also have the right to lodge a complaint with your local data protection authority.

10. Children’s Privacy

We do not knowingly collect any Personal Identifiable Information from children under the age of 16.

MeasFlow’s products, services, and website are designed for and directed to industrial professionals, engineers, procurement specialists, and business entities.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at the email address below. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers and discontinue any associated communications.

Our website does not contain content that would be of interest to children, and we do not market flow measurement or process control instruments to minors.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. The updated policy will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically. For material changes that significantly affect how we process your personal data, we will provide prominent notice on our website or direct notification to affected users where required by applicable law.

Your continued use of the MeasFlow website and services after any changes to this Privacy Policy constitutes your acknowledgment of the modified terms and your consent to abide by them.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or your privacy rights, please contact us:

MeasFlow — Industrial Flow Measurement & Control

For data protection inquiries related to the European Economic Area or United Kingdom, you may also contact our designated Data Protection contact at the email address above.

We are committed to addressing your privacy concerns with the same responsiveness and engineering precision that define our flow measurement solutions.